PrivacyPolicy
Better Business Bureau, Inc.(BBB) is the Better Business Bureau serving Louisville,Southern Indiana and Western Kentucky. BBB works closely with the Council of Better Business Bureaus and other BBB’s across the United States and Canada. What follows is BBB'sonline privacy policy, which governs personal information gathered on ourInternet sites. BBBs across the US and Canada, and the Council of Better Business Bureaus have their own privacy and securitypolicies for BBB web sites consistent with policy established by individual BBB Boards of Directors or the CBBB Board of Directors.
BBB's Commitment to Online Security
Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of personal information. The BBB encrypts billing information wherever BBB requests it. All BBB agents and contractors with access to personal information obtained on BBB web sites are also required to adhere to this policy as part of their contract with BBB.
Personal Information that BBB May Collect Online
The BBB collects personal information online, including names, postal and e-mail addresses, phone and facsimile numbers, billing information, vehicle information such as vehicle identification numbers, and complaint information.The BBB may also collect business information from sole proprietorships that apply for membership and/or BBB program participation, some of which could constitute personal information. BBB may also obtain personal information from individuals acting solely in their business capacity.
The BBB does not knowingly collect or maintain any personal information from children under the age of 13. In addition, no part of our sites are designed with the purpose of attracting any person under age 13.
How BBB Uses Personal Information Collected Online
Unless you otherwise consent, we will use your personal information only for the purpose for which it is submitted, such as to reply to your emails, handle your complaints, and process billing and business requests related to program participation. We will use such information to provide operational notices, in program record-keeping and to conduct research on industry marketplace practices. Our research may lead to the publication of aggregate demographical data but will not result in the reporting or publication of any personal information provided to us. At certain points where personal information is collected on our site, there may be a box where you may indicate you would like to be on a mailing list to receive information about other BBB programs and services and about ways to support the BBB and the Better Business Bureau Consumer Education Fund, Inc. This election box only appears in places where the department collecting personal information maintains such lists. At anytime you can add or remove your name from a BBB list by contacting us at info@louisville.bbb.org .
HowYour Information May Be Shared
In order to process a complaint, the BBB may send the complaint to the BBB where the company complained about is headquartered, handle it itself, or refer the complaint to another appropriate organization for handling. For example, BBB normally handles complaints against businesses, and complaints regarding charities and certain automobile manufacturers are handled primarily at the Council of Better Business Bureaus, Inc.(CBBB). CBBB or another appropriate BBB may handle complaints against foreign businesses, or the BBB may refer such complaints to an appropriate foreign organization. Depending on the type of complaint, either this BBB or another BBB handling the complaint will transfer complaints to the company complained about. Further, when we receive a request or inquiry that another BBB must handle, we forward the request or inquiry to the appropriate BBB. By completing a complaint form or sending us a request or inquiry, you are allowing us to forward your information to the appropriate BBB, if necessary, and potentially also to the proper business. Without submission of the requested information, the BBB will not be able to process your complaint.
We never sell or rent yourpersonal information.
The BBB may also release personal information under the following circumstances:
Where release is required by law (for example, a subpoena) or regulation or is requested by a government agency;
Where our records indicate a company may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of;
To appropriate governmental authorities, where warranted by a company's failure to participate in the advertising self-regulatory process or respond to an online privacy complaint,or where a company fails to honor the recommendations of the National Advertising Division, Children's Advertising Review Unit or National Advertising Review Board; or
To appropriate persons, where your communication suggests possible harm to others.
HelpUs Keep Your Personal Information Accurate
If your personal information changes or you would like to review the personalinformation we may have on file, please e-mail us with the new information or your review request at info@louisville.bbb.org . Let us alsok now what led to your submission of personal information so we may efficiently locate your information.
ComputerTracking and Cookies
Our web sites are not set up to track, collect or distribute personal information not entered by visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to oursites. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.
Our web sites also recognize the online site where a visitor "clicked-to-check" on the BBB OnLine seal of aBBB OnLine program participant, but we cannot identify the visitor or the visitor's address. Site information is used to confirm participation in the BBB OnLine program, and may be used to advise participants of the numbers of visitors who come to our BBB OnLine site from their sites. No personal information is collected.
A cookie is a small amountof data that is sent to your browser from a web server and stored on your computer's hard drive. BBB and CBBB may use non-identifying cookies to provide easier site navigation and access to forms. You can still use the BBB sites if your browser is set to reject cookies. Our cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you.
Problems or Complaints with BBB Privacy Policy If you have a complaint about BBB compliance with this privacy policy, you may contact us at
info@louisville.bbb.org . If weare unable to resolve your complaint to your satisfaction, you may elect to file a complaint with the Council of Better Business Bureaus in Arlington, VA.